Formerly Compaq Computer Corporation and Digital Equipment Corporation
SYSTEMS ENGINEER

• Windows 2000/.NET Datacenter Test Lead (2001-2002)
  • Developed Compaq Windows 2000 Datacenter certification program from planning to execution phase, resulting in Compaq becoming the largest license reseller of Windows 2000 Datacenter.
  • Tested pre-release certification tools. Ensured that testing technologies met internal standards.
  • Validated server configurations allowing effective resource planning to help minimize capital expenditures.
  • Established clear documentation resulting in faster cross-training completion, maximizing limited manpower.
  • Developed and trained team members and internal partners on the testing process, minimizing downtime for server testing.
• Windows 2000 Datacenter Certification Engineer (2000-2002)
  • Co-developed web-based certification tracking system, allowing immediate status for in-progress certification efforts, increasing time for team members to work on other projects.
  • Scheduled required certifications driven by software and hardware release dates from Microsoft, Compaq, and independent software vendors, allowing marketing and service contractual obligations to be met.
  • Managed 100+ server and client machines to maximize certification efficiency, minimizing wait times for customers.
  • Coordinated other team members to meet aggressive certification scheduling for marketing deadlines.
  • Produced summary document highlighting program details and benefits for sales force and account managers, netting additional sales wins.
  • Streamlined certification process, reducing test bed setup time by 50%.
  • Initiated and maintained relationships with independent software vendors, creating customer opportunities.
  • Worked directly with Compaq customers in setting up proof-of-concept work, helping gain sales wins.
• SQL Server Reliability (1999-2001)
  • Configured and tested SQL Server 7.0 and SQL Server 2000 in multiple configurations to determine overall reliability, giving Microsoft and Compaq feedback to increase stability of the server and software platforms.
  • Interfaced with Microsoft and Compaq teams to resolve bugs and issues found during testing.
• Performance Analysis (1996-1999)
  • Developed test procedures to compare Intel and Alpha processor performance across platforms, including SQL Server, Microsoft Commercial Internet System 2.0, Site Server, Netshow and Microsoft Internet Information Server.
  • Highlighted performance advantages, resulting in two published whitepapers focused on LDAP and Netshow technologies.
• SQL Server 6.5 SP 5 / Digital Cluster Validation (1998)
  • Planned and executed test matrix for the validation of SQL Server 6.5 SP 5 with Digital Cluster technology, allowing rapid adoption of the new technology in an officially supported configuration.

• Tested Internet Explorer 1.0, 2.0, and 3.0 for the Internet Platform and Tools division.
• Developed test plan for Secure Sockets Layer (SSL) transactions.
• Developed test plan for Cascading Style Sheet functionality.

• Frontline customer support for Microsoft Works, multimedia products (including Encarta, Cinemania and others) and Automap software to a high degree of customer satisfaction.
• Mentored fellow support engineers, assisting with difficult troubleshooting issues to resolve customer issues more quickly.

EDUCATION

University of Phoenix, Bachelor of Science in Information Technology
Bellevue Community College (C, C++, Japanese)
Harvey Mudd College